Front Desk Representative

About the role

Responsibilities: • Welcome and attend to clients and visitors in a warm, polished, and professional manner. • Manage the front desk, calls, appointments, inquiries, and visitor records. • Provide a seamless and memorable client experience from arrival to departure. • Coordinate client visits, showroom/experience space appointments, and meetings. • Handle inquiries and direct them appropriately to the relevant team. • Maintain the presentation and orderliness of the reception and experience space. • Support the Sales/Experience team with client follow-ups and administrative tasks. • Maintain a high level of confidentiality and professionalism at all times. Requirements: • Female, presentable, confident, and well-spoken. • Experience in hospitality, luxury retail, interior design, architecture, or a similar client-facing environment is an advantage. • Strong communication and interpersonal skills. • Good customer service and relationship-management skills. • Ability to remain calm, organised, and professional under pressure. • Good knowledge of Microsoft Office and basic administrative tools. • Previous front desk, concierge, receptionist, lifestyle, or customer experience experience is preferred. • Proximity to Victoria Island is an advantage Remuneration: NGN 170,000 and above, depending on experience Location: Victoria Island, Lagos

What you'll do

• Welcome and attend to clients and visitors in a warm, polished, and professional manner
• Manage the front desk, calls, appointments, inquiries, and visitor records
• Provide a seamless and memorable client experience from arrival to departure
• Coordinate client visits, showroom/experience space appointments, and meetings
• Handle inquiries and direct them appropriately to the relevant team
• Maintain the presentation and orderliness of the reception and experience space
• Support the Sales/Experience team with client follow-ups and administrative tasks
• Maintain a high level of confidentiality and professionalism at all times

What they're looking for

• Female, presentable, confident, and well-spoken
• Experience in hospitality, luxury retail, interior design, architecture, or a similar client-facing environment is an advantage
• Strong communication and interpersonal skills
• Good customer service and relationship-management skills
• Ability to remain calm, organised, and professional under pressure
• Good knowledge of Microsoft Office and basic administrative tools
• Previous front desk, concierge, receptionist, lifestyle, or customer experience experience is preferred
• Proximity to Victoria Island is an advantage

Tools & skills